Care Coordination Platform

From Field Conversations to Actionable Care

Together with a pioneering care coordination platform, we refined and scaled their AI-powered solution for Community Health Workers — strengthening the engineering foundation, redesigning the core UX, and delivering a seamless production release that turns field conversations into actionable data.

INDUSTRY

Healthcare & Social Care

SERVICES

UX Design, Engineering, Architecture

FOCUS

AI Documentation & Care Coordination

ENGAGEMENT

Ongoing Partnership

About the Collaboration

Technology that serves the human connection

Community Health Workers are on the front lines of care — helping patients access essentials like housing, food, and rehabilitation services. Yet a large share of their time goes to documentation, pulling focus away from the people they serve.

The platform we partnered on was built to close that gap: leveraging AI to transcribe and automate documentation in real time, converting every field interaction into actionable support. With a validated product and a major strategic partner ready to migrate their operations, the team needed to move fast. That's when our collaboration began.

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Social care workers spend a disproportionate share of their time on administrative documentation. Together, we worked to close that gap — turning real-world conversations into structured care records automatically, in the field, in real time.

The Opportunity

A platform at an inflection point

A proven concept with strong market validation, ready to evolve into an enterprise-grade solution. Together, the teams focused on three strategic priorities.

UX Evolution

The core interaction flow needed a complete redesign — built around real field conditions and hands-free use, not a desk-first assumption.

Enterprise-Grade Scalability

Growing from a focused tool to a multi-tenant platform supporting complex organizational hierarchies without sacrificing speed.

Migration Readiness

Delivering new capabilities while preserving full continuity — zero disruption to users who depended on the platform daily.

How We Worked Together

Embedded partnership across design & engineering

Working as an integrated part of the product team, Xmartlabs contributed across design and technical strategy — bringing engineering depth while staying closely aligned with the platform team's domain knowledge and vision.

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Strategic UX & Design Sprint

Together, we reimagined the core Session Flow — the heart of the app where Community Health Workers interact with clients in the field. By grounding the redesign in real field conditions, we created a more fluid, intuitive journey that supports workers in every interaction.

This included optimizing the AI-driven transcription experience: automatic identification of action items and real-time matching of client needs with local resources — all from a natural conversation, hands-free.

New UX

Before

Attention split between the client and paperwork

Paper forms filled in during the visit

Resources recommended from printed lists and memory

Back to the office to write it all up again

With ambient AI

The AI listens. The coordinator stays with the client.

Forms filled in automatically

Resources matched from a large database

Needs, goals and next steps ready when the visit ends

Feature Expansion

Advanced permission systems

For administrators and supervisors, supporting complex organizational hierarchies.

Role-based access controls

That generalize across diverse healthcare organizations.

Supervisor tooling

For monitoring and acting on field data at scale.

Architecture & Engineering

Multi-tenant architecture

Refactored so diverse organizations onboard without custom-coding.

Technical debt reduction

Modern practices that improve quality without sacrificing velocity.

Shared engineering standards

Together we established review processes and architectural direction.

Results

A milestone delivered. A foundation built to scale.

The collaboration reached a defining achievement: the successful deployment of the platform's new core feature set.

Deployment

Seamless Production Release

The major feature milestone was executed smoothly, providing immediate stability to the field workers who depend on the platform every day.

Product

Elevated User Experience

The redesigned Session Flow enables a more natural, hands-free interaction — putting the focus back on the client, not the screen.

Growth

Foundation for Scale

With multi-tenant architecture in place, the platform is advancing to enterprise-grade supervisory tooling for care coordination at scale.

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Takeaway

What the right partnership can achieve

This engagement shows what the right partnership can achieve: combining deep domain knowledge and product vision with hands-on design and engineering expertise. Together, we didn't just ship features — we helped evolve a promising product into a market-ready, enterprise-grade platform for the future of care coordination.

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The best technology serves the human connection, and that shared belief guided every decision we made together.